YOUR QUERIES ANSWERED
Explore our comprehensive FAQ section to find answers to common inquiries about shipping, returns, cancellations, refunds, account issues, product availability, promotional offers, and ratings & reviews. Get the information you need to make your experience with us smooth and hassle-free
Shipping
How long does it take to receive my order?
Typically, an order will ship within 48 hours of receipt. Customers should allow 3-5 business days for delivery. Fulfillment times may vary around the holidays.
How long does it take to receive my order?
Once your order has shipped, you will receive an email with tracking information. You can also access tracking information by clicking on your order in "My Account".
What will the shipping cost be for my order?
Shipping costs will be displayed in Checkout.
Is expedited shipping available?
No. We are unable to ship seller regulated liquid materials by air. We ship the best way that pertains to the materials we've ordered.
How long does it take for an order to ship?
On average, it may take 1-2 days depending on product availability.
What happens if an item I ordered is out of stock or is on backorder?
You will receive a notification by email or phone that will offer you the option to receive the order once it becomes available or to cancel the order and receive a full refund.
What will a carrier do if I'm not at home to receive this order?
This varies by carrier and is up to the discretion of the carrier if and where they will place the product.
What should I do if an item in my order is damaged during shipping?
In case your order is damaged during shipping, please contact the carrier. You can also contact our Customer Care Team to obtain a replacement product.
What should I do if I receive an incorrect item in my shipment?
If you happen to receive an incorrect item in your shipment, please contact our Customer Care Team and they will work to quickly resolve the issue with you. You can reach them by phone at 1-800-253-2526, email at customerservice@malcopro.com or LiveChat on our website. Customer Care Team Members are available M-F 9:00 AM - 5:00 PM (EST).
What should I do if the carrier shows that my order delivered but it is missing?
On some occasions, a carrier may mark your order as being delivered prior to its actual delivery. We recommend waiting 24-48 hours.
Returns, Cancellations And Refunds
What is your return policy?
Please see our return policy , available here on our website, for more information.
How long will it take for me to receive a refund for my return?
Refunds typically take between 24 to 48 hours to fully process.
How can I cancel my order?
Please see our cancellation policy for more details. You can contact a Malco Customer Care Team Member to cancel an order.
How can I change my order (Address, add/remove an item)?
You can contact a Malco Customer Care Team Member to make changes to an order.
What is your refund policy?
Please see our refund policy for more details. You can contact a Malco Customer Care Team Member to request a refund.
How will my refund be applied/processed?
Funds will be returned back to your original payment method.
How long does it take for my refund request to be processed?
Refunds typically take between 24 to 48 hours to fully process.
What should I do if I don't receive my refund?
In the event that you do not receive a refund, please contact a member of our Malco Customer Care Team.
Account Issues
How can I reset the password for my account?
To reset your password, go to "My Account". and there will be an option on the login screen to reset your password. You can also contact a member of the Malco Customer Care Team for help.
What should I do if I am locked out of my account?
Contact a Malco Customer Care Team Member for help reactivating your account.
What should I do if I can't remember the email address associated with my account?
You will be given the option to send a reminder message to the email address that was used to set up your account. Contact a Malco Customer Care Team Member for help reactivating your account.
How can I update the information associated with my account (name, address, login credentials)?
You can update your account information my logging in and clicking on "My Account".
Product Availability
Where are Malco Automotive products available for purchase?
You can buy Malco Automotive products on this website or through your local distributor. You can also find us on Amazon.
How do I find my local distributor?
Visit the "Find A Distributor" page on this site, enter your zip code, and you will be directed to the distributors closest to your location. For more help, please call our Customer Care Team.
Are Malco products available on Amazon?
Several of our products are available on Amazon.
How can I request a catalog of Malco Automotive products?
To request a catalog, please contact our Customer Care Team.
Promotional Offers
Where can I find information on promotional offers?
You can sign up on our website to receive promotions and product information by email. Follow us on Facebook and Instagram for product and promotions information.
Are there restrictions on promotional offers?
Restrictions may vary by promotion. Details are noted within each promotion.
How can I unsubscribe from email messages from Malco Automotive?
We're sorry to see you leave. If you wish to unsubscribe from promotional offers or other email communications, please click unsubscribe at the bottom of a Malco Automotive email communication and our system will automatically remove you from the distribution list.
Ratings & Reviews
How can I submit a rating or review for a Malco Automotive product?
You can submit a review on this website by visiting a product detail page. You may also receive emails from us after purchasing products from our website - simply follow the instructions in the email to submit the review.
Still have question?
If you can't find your answer, reach out to our friendly team. We're here to assist and ensure your questions are promptly and accurately addressed.
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