How long does it take to receive my order?
Typically, an order will ship within 48 hours of receipt. Customers should allow 3-5 business days for delivery. Fulfillment times may vary around the holidays.
How long does it take to receive my order?
Once your order has shipped, you will receive an email with tracking information. You can also access tracking information by clicking on your order in "My Account".
What will the shipping cost be for my order?
Shipping costs will be displayed in Checkout.
Is expedited shipping available?
No. We are unable to ship seller regulated liquid materials by air. We ship the best way that pertains to the materials we've ordered.
How long does it take for an order to ship?
On average, it may take 1-2 days depending on product availability.
What happens if an item I ordered is out of stock or is on backorder?
You will receive a notification by email or phone that will offer you the option to receive the order once it becomes available or to cancel the order and receive a full refund.
What will a carrier do if I'm not at home to receive this order?
This varies by carrier and is up to the discretion of the carrier if and where they will place the product.
What should I do if an item in my order is damaged during shipping?
In case your order is damaged during shipping, please contact the carrier. You can also contact our Customer Care Team to obtain a replacement product.
What should I do if I receive an incorrect item in my shipment?
If you happen to receive an incorrect item in your shipment, please contact our Customer Care Team and they will work to quickly resolve the issue with you. You can reach them by phone at 1-800-253-2526, email at customerservice@malcopro.com or LiveChat on our website. Customer Care Team Members are available M-F 9:00 AM - 5:00 PM (EST).
What should I do if the carrier shows that my order delivered but it is missing?
On some occasions, a carrier may mark your order as being delivered prior to its actual delivery. We recommend waiting 24-48 hours.